• FREE SHIPPING

    On All USA Orders!

  • 10% OFF Orders over10$

    With Code:BAGO10JUN
  • US +1-347-759-6030

    EU +44-020-3239-3091

F A Q




Materials/products FAQ's:


Q.  What is the material used for the fabric of the pack? 

A. It is NylonHoneycomb RipStop which is a stronger material than polyester. It has greater stretchability and is shrink resistant.

Q.  What is Rip-Stop Nylon?

A. The rip-stop design can provide extra protection to help ensure that your pack will not disintegrate in front of you. It means that if there is a rip in the bag, it stops at the next rib of stitching, which is basically few millimeters away at most. It is also water resistant and light shower resistant.Of course if it is dropped in the pool, that won't do. The fabric will however repel light rain and liquid.

Q.  What's the dimension of the packing cubes?

A.  Bago Packing Cubes come in two basic sizes:

 Cube: 13.4 x 8.7 x 4 inches; 3.5 ounces
 Large Cube: 15.8 x 11.8 x 4 inches; 3.5 ounces

 A.  They are made out of Durable High Quality Honeycomb rip-stop Nylon Fabric

Q.  What are the dimensions of the duffle bag? 

A. Bago Duffle Bag comes in two basic sizes:

Large Travel Duffle Bag: 11x15x27 inch with 85 Liters capacity and weighs 1.5 pound
Medium Sports Duffle Bag:
10 x 13 x 23 inch with 53 Liters capacity and weighs 1.3 pound

A.  They are made out of Durable High Quality Honeycomb rip-stop Polyester Fabric 

Q.  What are the dimensions and material of the Backpack?

A.  Bago Backpack is very compact and lightweight. Its dimensions when unfolded are 13.4 by 8.7 by 14.2 inches and weighs 11 ounces or about 0.4 pound – almost weightless.

A.  They are made out of Durable High Quality Honeycomb rip-stop Polyester Fabric

Q.  What colors are available for Duffle Bags, Back Packs and Packing Cubes?

A. Duffle Bags and Back Packs are available in Blue, Black, Pink, and Green.
Packing Cubes are available in Gray, Green, Deep blue, Red, Black, Pink, Orange, Blue, Purple, and Gold. These variation changes according to each season and some colors will discontinue to be produced for a while, while other new colors will join the “Club”.

Q. What colors are available for Money belt and Neck stash?

A. Money belt and Neck stash come in Black and Khaki.

Q.  Can I have my Bago Packing Cubes in different colors?

A.  A variation of colors is available when ordering single cubes, which are available.  So you can group items by category of storage or by traveling member.

Q.  How do I open this Bago Back Pack?

A.  When opening the bag from its folded form, you need to remember to flip the inside of the pocket itself (where the entire bag was folded in), outside (in-versing it actually). That way, it transforms to the small inner pocket of the folding bag (in the main compartment). Also, when folding the bag back to its folded state, you need to turn the inner pocket again (inside out again) so it would receive the entire bag inside it and be able to close the zipper.

Q. How do I wash the back packs/duffle bags?

A. It is possible to clean them by hand washing. Do not bleach, dry wash, or iron them. Do not put them in the dryer machine; simply hang them out to dry.

  

Billing/Shipping FAQ's:

Q. How much is the shipping fee?

A.  It's only a flat rate of $5 shipping fee for any order. We also offer 2 Day Expedited Shipping for $12.99 to the USA.

A.  All UK orders incur a $9.99 shipping charge and are shipped from our UK warehouse within 24-48 hours.

A. EU Orders (excluding UK) incur a 14.99 shipping charge and are shipped within 24-48 hours

Q. How do I get free shipping?

A. For all USA Orders, it’s free standard shipping and for orders for orders outside of the US (Like UK), it is$10.00.

Q. How long will my order take to arrive including processing and shipping?

A.  Standard shipping: Estimated arrival within 7 to 10 business days

A. Two-day shipping: Estimated arrival is 2 business days

A.  One-day Priority shipping: Estimated arrival is 1 business day

Q. What payment method do you accept?

A. We accept Visa and MasterCard. You can also pay us through your PayPal and Bitcoin account.

Q.  I’d like to receive my order right away. How soon can you ship the item?

A.  We offer 2 Day Expedited Shipping for $12.99 and 1 Day Priority Shipping for $21.99 no matter how many items you order.

 Q.  How do I know when my order ships?

A. When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimated delivery date(s).

 Q. How do I track my order?

A.  You’ll receive an email with the shipping and tracking information. In the event that you did not, please contact us immediately so we can expedite assistance. We have phone support, live chat and Email Support so you can contact us any time and in any way convenient to you.


Promotions FAQ's:

Q. Why do I have to register my product for warranty?

A. By registering your warranty, you are securing your product and protecting your investment. At the same time, you’re helping us to easily locate your Order ID and expedite the assistance in case you need. 

Q. How to be part of the VIP Club?

A. Simply sign up and register your order and email address after first purchase.

Q. How would I know if my registration to VIP went through?

A. You will receive a confirmation email advising your registration went through successfully. In the event that you did not receive any email after 24 hours, please contact our Customer Support Team.

Q.  What is in it for me if I register as a VIP Club member?

A. You are in for great surprises! You’ll be updated for current deeply discounted promotions as well as be notified first on new products, offers, and Amazing Discounts not available to the general public. You also get a chance to be a product tester and a chance to win fabulous packing bundles.
With Special "VIP Status" within our company, you are in for surprise goodies and so much more! All these for FREE! 

Q. Why should I leave a Product Review after receiving the product?

A.  We always encourage our customers to let us know how they feel about our products and our service in general, giving them a chance to participate not only as typical customers but, more importantly, as our partners who can be instrumental in innovating our products and elevating our service. Your feedback and reviews allow us to assess the quality of our service and products. This helps us in continuously seeking new innovations to offer more quality products to our customers and provide superb customer service as well.Most importantly, it also helps others make a better decision on purchasing our product.

Q. I left a product review but I’m not sure if you have seen it.

A. Please send us the link to your product review using the email address you’ve registered to VIP.

Q.  What is meant by 100% satisfaction guarantee?

A. We love happy customers! Our customer's experience is extremely important to us and we would do anything possible to ensure your satisfaction since it is our utmost concern. All our products come with 100% satisfaction guarantee. If for any reason you're not satisfied with our product, we will make sure to offer and come up with the best possible solution until we know that you are. Best of all, you always have the option to return the product and be refunded should you choose to. No questions asked!

 

Customer Support FAQ's:

Q.  There’s no organizer zip bags included in the packing cubes I received.

A.  Please contact us immediately so we can expedite assistance. We have phone support, live chat and email support so you can contact us any time and in any way convenient to you.

 Q.  I received my packing cubes but there’s no guide book included in my package.

A. The guide book shown in the picture of the product is an E-guide and not a hardbound book. The E-guide will be sent out to your email.

Q. I ordered a wrong size of the item. Can I still change my order?

A.  Yes, simply contact us so we can immediately assist you. We have phone support, live chat and email support so you can contact us any time and in any way convenient to you.

 Q. What does the product warranty cover?

A.  Our products are offered with a risk-free 100% satisfaction guaranty.If for any reason you're not satisfied with our product, we will make sure to offer and come up with the best possible solution until we know that you are. You always have the option to return the product and get refunded for it, should you choose to.

Q. I have some questions about the product before I purchase and I need immediate answers.

A. No worries. We have a live Chat Support that would be happy to answer all your queries. You may also call us up and our Phone Support would be glad to assist you.

Q. I have not received my item. What do I have to do?

A. Please notify us immediately by contacting our Customer Support Team through these:

Contact@bagotravelbags.com 
(US tel:+1 347 759 6030) 

(EU tel:+44 203 239 3091) 

Q.  For all other order/shipping issue:

A.  Please notify us immediately by contacting our Customer Support Team through these:

Contact@bagotravelbags.com 
 (US tel:+1 347 759 6030)

(EU tel:+44 203 239 3091) 

 

 

Why Buy from us

Welcome to Bago Travel Bags online store! In the world of travel bags, there are lots of
options to choose from, so why buy from us?

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